Privacy Policy

 

GoFox Group takes its privacy obligations seriously. GoFox Group complies with the Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This Privacy Policy explains how we collect, use and disclose your personal information, and how you can exercise your rights in relation to your personal information.

Customer Communications, Call Recording, and AI-Assisted Services
GoFox Group businesses may collect personal information when you contact us by phone, email, website enquiry forms, social media, or other communication channels for the purpose of providing services, responding to enquiries, booking jobs, customer support, administration, and improving customer experience.
This information may include your name, contact details, address, service requirements, booking details, and records of communications with us.Calls to GoFox Group businesses may be recorded, transcribed, or assisted by automated systems or AI-enabled technology for customer service, booking, quality assurance, training, safety, and operational purposes.

Third-Party Service Providers
To support service delivery, booking, customer support, operational efficiency, and business administration, GoFox Group businesses may use trusted third-party service providers, software platforms, customer relationship management systems, communication tools, and AI-assisted technologies that may collect, store, or process personal information on our behalf.
These third parties are only authorised to use personal information as necessary to provide services to GoFox Group businesses or as otherwise required by law.

Overseas Disclosure and Data Storage
Some third-party service providers used by GoFox Group businesses may store or process personal information outside New Zealand. Where this occurs, GoFox Group takes reasonable steps to ensure that such providers handle personal information in a manner consistent with applicable privacy obligations.

Personal information
The Site does not require the collection, use or sharing of your personal information. Any personal information entered into the Site will be used by the GoFox Group to provide services to, and communications directly with, you.
Personal information may be shared within the GoFox Group and with trusted third-party service providers who assist with customer service, communications, booking, software systems, administration, or operational support. Personal information may also be disclosed where required or permitted by New Zealand law.

Security of Personal Information
GoFox Group takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While no method of transmission or storage is completely secure, we work to ensure that appropriate safeguards are in place relative to the nature of the information collected.

Website
This gofox.nz website (Site) is operated by Trilogy Holdings Limited for the purpose of the promotion each franchise business within the GoFox Electrical and Plumbing Group (GoFox Group).

Cookies:
The Site uses cookies to collect statistical information about your visit to the Site to help us improve it. These cookies have an expiry date and are removed on that date. You can disable cookies or clear them out of your web browser without affecting your ability to use the site.

Sensitive Information:
As transmission of sensitive personal information is not expected, no special facilities for security are in place for the storage of such data.

Google Analytics and Advertising
The Site also use cookies with the Google Analytics tool to collect and analyse details about the use of our website. Most browsers allow the user to refuse cookies, or it issues a warning when cookies are being sent. The information Google Analytics collects includes:

The Google Analytics data is stored on Google’s servers. Data is viewable by authorised staff and may be utilised to select the placement of Google advertisements. How Google uses data when you use their partners’ sites or apps can be found at https://www.google.com/policies/privacy/partners/.

  • the first three parts of the IP address of the device
  • the pages accessed on our site and the links clicked on
  • the date and time the site was visited
  • the referring site, if any, through which you clicked through to this site
  • the operating system on your device and web browser used
  • screen size and language setting used.

The Google Analytics data is stored on Google’s servers. Data is viewable by authorised staff and may be utilised to select the placement of Google advertisements. How Google uses data when you use their partners’ sites or apps can be found at https://www.google.com/policies/privacy/partners/.

Access or correct your personal information
Subject to certain grounds for refusal set out in the Privacy Act 2020, you have the right to ask for a copy of the personal information we hold about you, and to ask for your personal information to be corrected if you think it is wrong.
GoFox Group may impose a charge for complying with your request for access to or correction of your personal information.

How to contact us
To exercise any of your rights in relation to your personal information, or to otherwise discuss this Privacy Policy, you can contact the respective GoFox Group Franchise or Franchisor.
The contact details for each business entity may be found on our Contact Us page.